Refund Policy

1. Free Cancellation Window

Users may cancel their booking within 5 minutes of confirmation at no charge.

2. Cancellation After 5 Minutes

If cancellation occurs after 5 minutes and at the time of arrival of ambulance at destination, a will apply based on the service rate till 30km.

3. Cash on Delivery (COD) Bookings

• If a user books a ride on Cash on Delivery and cancels after 5 minutes, the will be recorded against their account.
• The user will be required to settle the pending cancellation fee before booking their next ride.

4. Refund Eligibility

Refunds are applicable under the following conditions:

• Non‑Service Occurrence: If an ambulance does not arrive or service is not provided due to operational reasons.
• Canceled Booking within Window Period: Full refund if canceled within 5 minutes.
• Discounted Bookings: Refunds apply even on discounted bookings if service was not delivered.
• Advance Payments: Refunded after deducting applicable processing fees (clearly displayed at booking).

5. Refund Restrictions

• No Refundsonce an ambulance has been dispatched and service delivered, since emergency services are time‑critical.
• No Partial Refunds if the ambulance arrives but the user decides not to use the service.
• Refunds are not provided for delays caused by external factors (traffic, weather, force majeure) if service is still delivered. .

6. Refund Process

• Refunds processed via the same payment method used for booking.
• Processing time: 7–14 business days depending on payment channel.

7. User Responsibilities

Provide accurate location and contact details to avoid failed service delivery.

Avoid misuse of booking/cancellation features (e.g., prank bookings).

Initiate cancellation requests promptly within the allowed window.

8. Company Commitments

We strive to ensure timely dispatch and reliable service

Refunds and cancellations are handled with transparency and fairness

All charges, including cancellation fees, are communicated upfront before booking confirmation.